Support
We read every email.
Write to [email protected]. A person who builds Better PDF answers, usually within one business day.
Write to us
Tell us what happened and what you expected. The email opens with the lines we need already in it.
Email [email protected]Replies within one business day, often sooner.
What to include
- The version. Better PDF › About Better PDF on the Mac; Settings › About on iPhone and iPad.
- A Diagnostics zip, on the Mac. Help › Diagnostics… › Save Diagnostics…. Read it before you send it: names, paths and email addresses are scrubbed, and no documents are included.
- The PDF, only if you are happy to share it. A page or a copy with private parts redacted is often enough.
Before you write.
Where is my licence key?
In the receipt email from Polar, or get it again with your email below.
Read →How do I move Pro to a new Mac?
Deactivate the old Mac in Settings › Licence, then activate the same key on the new one.
Read →My trial ended. What still works?
Reading, searching, forms, markup, pages and signing stay free for good.
Read →How do I sign with a certificate or USB token?
Press S for Fill & Sign and choose Certificate signature.
Read →How do I make a scanned PDF searchable?
File › Recognise Text, then Save a Digital Copy.
Read →
Everything else is in Help.
Licence problems.
Lost the key? Enter the email you bought with. The key is also in the receipt email from Polar. If activation says the licence is already in use on another Mac, deactivate that Mac in Settings › Licence or see your account page.
If that email bought Better PDF Pro, the key is on its way.
It is also in the receipt email from Polar, sent when you paid to : search your inbox and spam for “Polar”. That email links to your Polar purchase page, where the key is always shown.
Lost access to that address? Email [email protected] with the name on the order and roughly when you bought.
Refunds and invoices.
Direct download. A full refund within 14 days of buying: reply to the receipt email from Polar or write to [email protected]. Polar is the merchant of record; its receipt email is your invoice.
Mac App Store. Apple handles payments, receipts and refunds: use Report a Problem on Apple’s site with the Apple Account you bought with.